Are You Listening or Talking to your Client

From Odusina Adewale Hiworks

For Client retainership, the greatest virtue the human face to the clients or customers  must have is the good listening habit.

A lot of times, the personality engaging with customers don't even know what it is to listen; such just keep talking until the situation is beyond repair.

Every organization serious about retaining their clients must either have under their employment, a relationship officer, have someone with needed personality already engaged double in that capacity or have the service outsourced. The business owner, some of the time,  have these quality perhaps because of their desire for business growth.

Every concern of the client must be RED flagged; Poor  Timeliness, poor detailing, attendance to flagged issues,project sabotage, unfulfilled promises, incompetence and such likes

The relationship manager must engage with the clients and their representatives periodically and at critical milestones of current projects.

It will be of immerse value, if such officers are knowledgeable in the area of project interest to aid the informed reporting of their findings.

HIWORKS offer this service upon request. We have in our management, well experienced Engineers and Core Project Managers.

In conclusion, every one engaged on the job, must be trained and retrained to be brand ambassadors for their respective companies  and cultured to listen more and talk less. The whole idea of  a relationship manager is to confirm that the culture is consistently in place.

Hiworks implies High Quality Works.